Terms of Service

PromeTix monitors how third-party AI models respond to prompts about brands you configure, scores those responses, and reports the results. By creating an account you agree to these terms.

Visibility scores are computed from live AI model responses using the formula published on our site. AI model output is probabilistic: the same prompt can produce different answers on different days, and scores move accordingly. Scores are an indicator for your own analysis, not a guarantee of how any AI model will describe your brand to any user, and not advice on which business decisions to take.

You are responsible for keeping your credentials confidential and for activity under your account. Accounts are for the person or organisation that registered them; sharing one login across an agency’s clients is what the Agency plan’s brand slots are for.

The Free plan is free indefinitely within its limits. Paid plans are billed in advance, monthly or yearly, through Stripe, starting from the day you subscribe — there is no trial period on paid plans unless one is explicitly shown at checkout.

You can cancel at any time from the billing portal; cancellation stops future renewals and your plan stays active until the end of the paid period. Plan limits (brands, prompts, monthly checks, history retention) are enforced by the platform.

You agree not to:

• use the scanning system as a general-purpose gateway to the underlying AI models;
• probe, overload, or attempt to bypass plan limits, spend limits, or access controls;
• submit prompts that are unlawful or that contain other people’s personal data;
• resell access to the service itself (white-label reports are an Agency feature; reselling logins is not).

We may suspend accounts that materially breach these rules, with notice where practical.

The service depends on APIs operated by OpenAI, Anthropic, Google, and Perplexity, and on Stripe, Resend, and our hosting provider. If a provider is down or discontinues an API, scans against that provider fail or pause until service is restored; we surface these failures rather than fabricating results.

The service is provided “as is”, without warranty of uninterrupted operation or of any particular scan frequency. To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid in the three months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.

We may update these terms; material changes are announced by email and the date above is updated. Questions: hello@prome-tix.com.