What this covers
This policy explains what data PromeTix (“we”) collects when you use prome-tix.com, why we collect it, which third parties process it, and how to get it corrected or deleted. If anything here is unclear, email hello@prome-tix.com and we will answer plainly.
Data we collect
Account data. Your email address, display name, and a hashed password (or your Google account identifier if you sign in with Google). Passwords are stored as bcrypt hashes; we cannot read them.
Product data. The brands, competitors, and prompts you configure, and the AI responses, scores, and reports the platform generates from them.
Billing data. Your subscription plan and payment status. Card details are entered on Stripe’s pages and never touch our servers; we store only a Stripe customer reference.
Usage data. Counts of scans and checks per month, used to enforce plan limits and operate the service.
Where your data goes — AI providers
This is the most important section. When you run a visibility scan, the prompt text you configured is sent to third-party AI providers so we can record how their models respond. Depending on configuration, those providers are:
- OpenAI (ChatGPT) — privacy policy
- Anthropic (Claude) — privacy policy
- Google (Gemini) — privacy policy
- Perplexity — privacy policy
Do not put personal data, secrets, or confidential information into prompt text: prompts are, by design, transmitted to these providers and their responses are stored in your account.
Other processors
- Stripe — payment processing and subscription billing.
- Resend — transactional email (welcome, invoices, score-drop alerts).
- Railway — application and database hosting.
We do not sell your data, and we do not share it with advertisers.
Retention
Account and product data are kept while your account exists. Scan history is retained according to your plan’s history window. When your account is deleted, its brands, prompts, snapshots, and usage records are deleted with it.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask for your account and everything in it to be deleted, by emailing hello@prome-tix.com. If you are in the EU/EEA or UK, these requests are handled as GDPR data-subject requests.
Changes
If this policy changes in a way that matters, the date above changes with it, and material changes are announced by email to account holders.